Last Updated: [June 22, 2026]
At AppliconSoft, we are committed to delivering professional, transparent, and high-quality technology services. This Refund Policy explains how refund requests are reviewed and handled for services purchased through AppliconSoft, including payments made by card, Stripe, bank transfer, or other approved payment methods.
By purchasing our services or making a payment, you agree to this Refund Policy.
AppliconSoft provides custom software development, web development, mobile app development, UI/UX design, eCommerce development, CMS development, CRM and ERP solutions, business analysis, consulting, QA testing, SEO, digital marketing, AI, automation, data science, blockchain, and related technology services.
Most of our services are customized according to each client’s requirements. Work may involve planning, research, design, development, team allocation, project management, communication, third-party tools, and technical resources. For this reason, refund eligibility depends on project status and work already performed.
A refund may be considered in the following situations:
Refund requests are reviewed case by case. Approval depends on the project agreement, payment stage, completed work, team allocation, third-party costs, and whether services have already been delivered or started.
Unless otherwise agreed in writing, the following are generally non-refundable:
For milestone-based projects, payments are linked to specific phases of work. Once a milestone has started, been delivered, or been approved, the related payment is generally non-refundable.
If a project is cancelled before the next milestone begins, AppliconSoft may review whether any unused amount remains after deducting completed work, resource allocation, administrative costs, and third-party expenses.
For monthly maintenance, support, consulting, SEO, digital marketing, dedicated resource, or retainer services, fees are generally charged for reserved time, availability, planning, and ongoing work.
Unless otherwise agreed in writing, subscription or retainer payments are non-refundable once the service period has started. Clients may cancel future billing by providing written notice according to the agreed terms.
Cancellation requests must be submitted in writing by emailing [email protected]. The request should include:
AppliconSoft will review the request and confirm whether the project is eligible for cancellation, partial refund, credit adjustment, or closure.
Refund requests should be submitted within 7 calendar days of payment. Requests submitted after this period may still be reviewed, but approval will depend on whether work has started, resources have been assigned, deliverables have been prepared, or third-party costs have been incurred.
Once a refund request is received, AppliconSoft will review the project status, payment records, communication history, completed work, and any applicable agreement.
We aim to respond to refund requests within 10 business days. Complex projects or disputed matters may require additional review time.
If a refund is approved, it will usually be processed back to the original payment method where possible. Refund processing times may vary depending on the payment provider, bank, card issuer, or payment method used.
AppliconSoft is not responsible for delays caused by banks, payment processors, or card networks after the refund has been initiated.
In some cases, AppliconSoft may offer a partial refund or service credit instead of a full refund. This may apply when part of the work has already been completed, resources have been allocated, or third-party expenses have been incurred.
Service credits may be used toward future work, additional features, support, or other approved services.
If you have a concern about a payment or service, please contact us first at [email protected] so we can review and resolve the matter professionally.
Filing a chargeback without first contacting us may delay resolution and may require us to provide project records, invoices, communication history, approvals, and proof of work to the payment provider.
If a separate signed agreement, proposal, invoice, or statement of work includes specific refund, cancellation, or payment terms, those terms will apply to the project. This Refund Policy applies where no separate written terms exist.
If you have questions about this Refund Policy or want to request a refund review, please contact us at:
AppliconSoft
5900 Balcones Drive #20268
Austin, TX 78731, USA
Email: [email protected]
Phone: +1 (512) 804 8810
Website: https://appliconsoft.com