Refund Policy

Last Updated: June 22, 2026 At AppliconSoft, we are committed to delivering professional, transparent, and high-quality technology services. This Refund Policy explains how refund requests are reviewed and handled for services purchased through AppliconSoft, including payments made by card, Stripe, bank transfer, or other approved payment methods. By purchasing our services or making a payment, you agree to this Refund Policy.

1. Nature of Our Services

AppliconSoft provides custom software development, web development, mobile app development, UI/UX design, eCommerce development, CMS development, CRM and ERP solutions, business analysis, consulting, QA testing, SEO, digital marketing, AI, automation, data science, blockchain, and related technology services. Most of our services are customized according to each client’s requirements. Work may involve planning, research, design, development, team allocation, project management, communication, third-party tools, and technical resources. For this reason, refund eligibility depends on project status and work already performed.

2. Refund Eligibility

A refund may be considered in the following situations:

A duplicate payment was made by mistake
An incorrect amount was charged
Payment was made but the project was not started
AppliconSoft is unable to begin the agreed service
A refund is required under a written agreement
A mutually agreed cancellation occurs before work begins

Refund requests are reviewed case by case. Approval depends on the project agreement, payment stage, completed work, team allocation, third-party costs, and whether services have already been delivered or started.

3. Non-Refundable Items

Unless otherwise agreed in writing, the following are generally non-refundable:

Completed project milestones
Approved designs, documents, features, or deliverables
Work already performed by developers, designers, analysts, QA engineers, consultants, or project managers
Discovery, planning, analysis, consultation, or strategy work
Setup, configuration, deployment, testing, or technical support already completed
Third-party costs such as hosting, domains, plugins, APIs, licenses, subscriptions, themes, stock assets, advertising spend, or software tools
Urgent work, weekend work, or special resource allocation already performed
Delays caused by missing client content, feedback, approvals, credentials, or communication
Change of mind after work has started
Project changes outside the original scope

4. Milestone-Based Projects

For milestone-based projects, payments are linked to specific phases of work. Once a milestone has started, been delivered, or been approved, the related payment is generally non-refundable. If a project is cancelled before the next milestone begins, AppliconSoft may review whether any unused amount remains after deducting completed work, resource allocation, administrative costs, and third-party expenses.

5. Subscription, Maintenance, and Retainer Services

For monthly maintenance, support, consulting, SEO, digital marketing, dedicated resource, or retainer services, fees are generally charged for reserved time, availability, planning, and ongoing work. Unless otherwise agreed in writing, subscription or retainer payments are non-refundable once the service period has started. Clients may cancel future billing by providing written notice according to the agreed terms.

6. Cancellation Requests

Cancellation requests must be submitted in writing by emailing [email protected]. The request should include:

Client name
Company name, if applicable
Invoice number or payment reference
Project name or service purchased
Reason for cancellation
Any supporting details

AppliconSoft will review the request and confirm whether the project is eligible for cancellation, partial refund, credit adjustment, or closure.

7. Refund Request Timeframe

Refund requests should be submitted within 7 calendar days of payment. Requests submitted after this period may still be reviewed, but approval will depend on whether work has started, resources have been assigned, deliverables have been prepared, or third-party costs have been incurred.

8. Refund Review Process

Once a refund request is received, AppliconSoft will review the project status, payment records, communication history, completed work, and any applicable agreement. We aim to respond to refund requests within 10 business days. Complex projects or disputed matters may require additional review time.

9. Approved Refunds

If a refund is approved, it will usually be processed back to the original payment method where possible. Refund processing times may vary depending on the payment provider, bank, card issuer, or payment method used. AppliconSoft is not responsible for delays caused by banks, payment processors, or card networks after the refund has been initiated.

10. Partial Refunds or Service Credits

In some cases, AppliconSoft may offer a partial refund or service credit instead of a full refund. This may apply when part of the work has already been completed, resources have been allocated, or third-party expenses have been incurred. Service credits may be used toward future work, additional features, support, or other approved services.

11. Chargebacks and Payment Disputes

If you have a concern about a payment or service, please contact us first at [email protected] so we can review and resolve the matter professionally. Filing a chargeback without first contacting us may delay resolution and may require us to provide project records, invoices, communication history, approvals, and proof of work to the payment provider.

12. Project-Specific Agreements

If a separate signed agreement, proposal, invoice, or statement of work includes specific refund, cancellation, or payment terms, those terms will apply to the project. This Refund Policy applies where no separate written terms exist.

13. Contact Us

If you have questions about this Refund Policy or want to request a refund review, please contact us at: AppliconSoft 5900 Balcones Drive #20268
Austin, TX 78731, USA
Email: [email protected]
Phone: +1 (512) 804 8810
Website: https://appliconsoft.com