Raffles Medical Group

Private medical provider in Singapore: Hospital; GP, Dental, Japanese and TCM Clinics; Insurance & Supplements Providers.

Category: CMS Development
Client: Raffles Medical Group
Date: 27/05/2021
Website: https://www.rafflesmedicalgroup.com/

Client Challenge

Raffles Medical Group required a comprehensive digital platform...

Raffles Medical Group required a comprehensive digital platform capable of presenting its extensive healthcare ecosystem in a clear and accessible manner. With primary care, specialist centres, hospital services, health screening, dental care, international services, corporate healthcare, and multiple clinic locations, the challenge was to organize a large volume of healthcare information while making it easy for patients to find relevant services, doctors, clinics, and healthcare resources.

The Solution

We developed a structured and responsive healthcare platform...

We developed a structured and responsive healthcare platform that brings Raffles Medical Group’s diverse services together within a unified digital experience. The solution provides organized service categories, specialist centre information, clinic and doctor discovery, health resources, appointment journeys, international healthcare information, and corporate healthcare services. The platform was designed to make healthcare information easier to navigate while providing patients with convenient digital access to relevant services.

System Architecture

Healthcare CMS Centralized management of healthcare services, medical content, locations, and corporate information.

Service Management Organizes primary care, specialist care, hospital services, dental, health screening, and other healthcare offerings.

Doctor Directory Enables patients to discover and access information about available doctors and medical professionals.

Clinic Locator Helps users find Raffles Medical clinics and view their locations and available services.

Specialist Centre Management Structures specialist departments and healthcare centres by medical discipline.

Appointment Integration Provides convenient pathways for patients to book medical appointments and access healthcare services.

Teleconsultation Integration Supports remote access to medical consultations through Raffles' digital healthcare ecosystem.

Health Content Management Publishes health articles, FAQs, videos, news, and educational resources.

International Healthcare Presents medical clinics and healthcare services across Raffles' regional markets.

Corporate Healthcare Provides information and digital access for corporate healthcare services and clients.

Responsive UI Ensures a consistent and accessible experience across desktop, tablet, and mobile devices.

Team Composition

3 Frontend Developers, 3 Backend Developers, 2 QA Engineers, 1 UI/UX Designer, 1 Project Manager

Project Duration

10 Months

Measurable Results

Healthcare Information

Before Information spread across multiple service areas

→

After Centralized and structured healthcare platform

Service Discovery

Before Users had to navigate extensive information manually

→

After Clear categorization of primary, specialist and hospital services

Clinic Discovery

Before Limited location-based navigation

→

After Dedicated clinic finder with location and service information

Doctor Discovery

Before Difficult to locate relevant medical professionals

→

After Dedicated doctor discovery and search experience

Appointment Access

Before Traditional appointment journey

→

After Integrated digital appointment pathways

Health Resources

Before Limited centralized access to educational content

→

After Organized health library, articles, FAQs and news

Digital Healthcare

Before Limited online healthcare access

→

After Teleconsultation and digital healthcare services

Mobile Experience

Before Less optimized healthcare browsing

→

After Responsive experience across devices

"Working with the team on the Raffles Medical Group digital platform was a highly positive experience. They demonstrated a strong understanding of the complexity of our healthcare services and translated our requirements into a structured, user-focused digital experience. The new platform makes it easier for patients to discover services, clinics, doctors and healthcare resources while providing a scalable foundation for our growing digital presence."